TECHNICAL SUPPORT
MolPlayer
Technical Support
Get help with importing videos, multi-format playback, resume playback, stream recording, Picture in Picture, file management, and Wi-Fi transfer.
01 / CONTACT
Contact Support
The developer will review and reply to email when available. Do not send private videos, stream addresses, access codes, or other sensitive content.
02 / TROUBLESHOOTING
Troubleshooting
- If a video cannot be imported, confirm that it uses a container format recognized by MolPlayer, that the file is not damaged, and that the device has enough free storage.
- If playback or seeking fails, try starting from the beginning. Files with the same extension may use different codecs, so actual support depends on the codec, file integrity, and device decoding capability.
- If Wi-Fi transfer is unreachable, confirm that the phone and computer are on the same local network, MolPlayer remains in the foreground, and you are using the complete current address and access code shown in the app.
- If a network stream cannot open or record, check the URL, protocol, network, and server permissions. Playback must start before recording, and at least 200 MB of free space is required.
- If Picture in Picture does not start automatically, confirm that the video is playing and automatic PiP is enabled in system settings. Some extended formats played by VLC support background audio only.
03 / FAQ
Frequently Asked Questions
Does MolPlayer upload videos to the developer's servers?
Not automatically. Videos remain in the app sandbox by default. Content or network requests leave the device only when you start Wi-Fi transfer, share a file, or open a third-party network stream, and then go to the computer, app, service, or stream server you selected.
How do I resume from my previous position?
When you reopen an unfinished video, choose Continue Watching or Start Over. The saved position is cleared after playback finishes, so the next session starts from the beginning.
How do I delete videos and playback history?
Enter selection mode in the library and confirm deletion of a video or folder. The related resume position is cleared when playback finishes or the file is deleted. Uninstalling the app normally removes media and settings in its sandbox.
Can I choose a format for stream recordings?
The current version saves the original stream recording result and does not provide real-time transcoding or a selectable output format. Availability depends on the stream source and playback engine.
When Contacting Support
Please include your device model, iOS version, app version, steps to reproduce, and any error message. Do not send attachments or screenshots containing identity documents, financial information, passwords, private files, or other sensitive content.